Terms of service

These terms govern your use of this website and any order you place with Comfy Works Private Limited ("Comfy Works", "we", "us"). By placing an order you accept them.

Who we are

Comfy Works Private Limited
8B, Pattanam Itteri Road, Ondipudur, Coimbatore, Tamil Nadu 641016, India

Email care@comfyworks.in, telephone +91 97905 44870.

Using the site

You must be at least 18, or have the consent of a parent or guardian, to buy from us. You agree to give accurate delivery and contact details; we are not responsible for a parcel that fails because an address was wrong.

Please do not attempt to interfere with the site, scrape it at scale, or use it for anything unlawful.

Products, sizes and colour

We describe our products as accurately as we can and the size charts on each product page are measured on the garment. Screens differ, so the colour you see may not exactly match the fabric in daylight. A difference of this kind is not a defect.

All items are subject to availability. We may change a product or withdraw it at any time.

Prices, tax and payment

Prices are in Indian Rupees and inclusive of GST at the applicable rate (currently 5% on apparel priced under ₹1,000). The price you see at checkout is the price you pay; shipping, where it applies, is shown separately before payment.

We may change prices at any time, but never after you have placed an order.

Order acceptance and cancellation

Your order is an offer to buy. A confirmation email acknowledges it; the contract is formed when we dispatch the goods. We may decline or cancel an order — with a full refund — where an item is out of stock, where a price or description was published in error, or where we suspect fraud.

You may cancel by emailing us within 1 hour of placing the order, as set out in our Return, Refund & Exchange Policy.

Delivery and risk

Delivery timelines are set out in our Shipping Policy. Risk in the goods passes to you on delivery.

Returns

Your rights to return, exchange or cancel are set out in our Return, Refund & Exchange Policy, which forms part of these terms. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

Our content

The Comfy Works name, logo, photography, copy and site design belong to us and may not be copied or reused without written permission.

Liability

We are responsible for the goods we sell you. We are not liable for indirect or consequential loss, and our total liability for any order is limited to the amount you paid for it. Nothing here excludes liability that cannot be excluded in law, including for death or personal injury caused by our negligence.

Grievance redressal

Under the Consumer Protection (E-Commerce) Rules, 2020, complaints may be addressed to our grievance officer:

[TO CONFIRM — name]
Comfy Works Private Limited, 8B, Pattanam Itteri Road, Ondipudur, Coimbatore, Tamil Nadu 641016, India
Email care@comfyworks.in

We acknowledge complaints within 48 hours and aim to resolve them within one month.

Governing law

These terms are governed by the laws of India. The courts at Coimbatore, Tamil Nadu have exclusive jurisdiction.

Changes

We may update these terms. The version published here when you place an order is the one that applies to it.

[TO CONFIRM] GSTIN, CIN and the name of our grievance officer are to be added here before launch.