Refund policy

At Comfy Works, we want you to feel comfortable in what you wear. If something doesn't fit as expected or there's an issue with your order, we're here to help.

Please read this return, refund, exchange and cancellation policy carefully before placing your order.

1. Order cancellation

Orders can be cancelled only if the cancellation request is emailed to care@comfyworks.in within 1 hour of placing the order.

Please include your order number so our team can identify your order. Cancellation requests received after this one-hour window may not be accepted, particularly if the order has already been processed or dispatched, subject to applicable law.

If your cancellation is approved and payment has already been made, the applicable refund will be processed in accordance with applicable law and the payment provider's timelines.

2. How to request a return, refund or exchange

All return, refund and exchange requests must be emailed to care@comfyworks.in within 2 calendar days of delivery.

Please include:

your order number;
the product you wish to return or exchange;
the reason for your request;
clear photographs or videos, where relevant.

Please wait for confirmation and instructions from our team before shipping any product back to us. Requests are reviewed based on the product category, its condition, and the terms set out below.

3. Panty refunds

For hygiene reasons, panties are eligible for a full refund of the amount paid for the eligible product, provided they meet all of the following conditions:

the product is unworn and unwashed;
the product is in its original condition;
the original packaging is intact;
all original hygiene stickers or seals are attached and undisturbed.

Panties are not eligible for standard size exchanges due to hygiene considerations.

Products that have been worn, washed, damaged, or returned without the required hygiene stickers or original packaging may not qualify for a refund. All returned products are subject to inspection and approval by Comfy Works before a refund is processed.

These restrictions do not override applicable consumer rights for products that are defective, incorrect, or materially different from what was advertised.

4. Camisole and bra exchanges

We offer one eligible size exchange per customer, subject to product availability and the conditions below.

First exchange. Comfy Works covers the shipping costs for the first eligible size exchange, including the return shipment and dispatch of the replacement product.

Second and subsequent exchanges. If you request another exchange after your first has been completed, you are responsible for arranging and paying for shipping the product to Comfy Works, to the address in section 7, after receiving confirmation from our team.

All exchanges are subject to the following:

the request is emailed within 2 calendar days of delivery;
the product is unworn and unwashed;
the product is returned in its original condition and packaging;
all original tags, hygiene stickers and seals are intact;
the requested replacement size is available;
the product passes inspection and approval by Comfy Works.

This exchange policy applies to eligible camisoles and bras. It does not limit any remedies available under applicable law for defective, incorrect or misdescribed products.

5. Damaged, defective or incorrect products

If you receive a damaged, defective or incorrect product, contact care@comfyworks.in within 2 calendar days of delivery with:

your order number;
a brief description of the issue;
clear photographs or videos of the product;
photographs of the packaging, where relevant.

Please keep the product and its packaging until our team has reviewed your request, and do not ship it back without instructions from us.

After verification we will assess the appropriate resolution, which may include a replacement, exchange, return or refund, depending on the circumstances and applicable law.

The usual hygiene and exchange restrictions will not be used to deny remedies required by applicable consumer protection laws.

6. Refund approval and processing

All refund requests are reviewed by Comfy Works and are subject to verification of the product's condition and compliance with the eligibility requirements above.

We may decline a refund for products that have been used, washed, damaged after delivery, or returned in a condition that does not meet the policy requirements, subject to applicable law.

Once an eligible return has been received, inspected and approved, the refund is processed within 5 to 7 business days. Approved refunds are issued to the original payment method wherever possible. The time taken for it to appear in your account may depend on your bank or payment provider.

For eligible panty returns, the full amount paid for the eligible product is refunded. Any applicable treatment of delivery charges, bundled products or promotional discounts will be communicated during the review of the request and handled in accordance with applicable law.

7. Return shipping and return address

Unless we confirm otherwise, customers are responsible for arranging and paying for shipping when returning products for a voluntary return, or for a second or subsequent exchange. For the first eligible camisole or bra size exchange, Comfy Works covers the shipping costs as described in section 4.

For approved requests, and only after receiving instructions from our team, please use:

Comfy Works
8B, Pattanam Itteri Road, Ondipudur
Coimbatore, Tamil Nadu 641016
India
Phone: +91 94444 62900

We recommend using a trackable shipping service and retaining your shipping receipt until your request has been resolved.

For damaged, defective or incorrect products, please contact us before arranging shipment so we can guide you on the next steps.

8. Sale and discounted products

Products purchased during sales or promotional offers are not eligible for voluntary returns or size exchanges unless the offer terms state otherwise.

This restriction does not apply where a return, replacement, refund or other remedy is required under applicable law, including for eligible defective, incorrect or misdescribed products.

For orders purchased as part of a bundle or promotional offer, the refund amount is assessed based on the applicable offer terms and the circumstances of the request, subject to applicable law.

9. Product condition and inspection

All products submitted for a return or exchange are inspected before a decision is made. To be eligible for a voluntary return or exchange, the product must meet the relevant conditions in this policy, including those relating to usage, washing, original packaging, tags, and hygiene stickers or seals.

Comfy Works reserves the right to decline requests that do not meet the applicable eligibility criteria, subject to consumer rights and remedies under applicable law.

10. Sizing guidance

Please check the size guide on the product page before ordering. When in doubt, size up — if you are between sizes we recommend the larger one for a more comfortable fit.

Sizing preferences vary by product and by personal fit preference, so review the relevant product's size guide before completing your purchase.

11. Contact us

For all return, refund, exchange and cancellation requests:

Email: care@comfyworks.in
Phone: +91 97905 44870

Email us within 2 calendar days of delivery for returns, refunds and exchanges, and within 1 hour of ordering for cancellations. Include your order number so our team can assist you.