Shipping policy

We ship across India. This page explains what it costs, how long it takes, and what happens when something goes wrong.

What it costs

Free standard shipping on orders over ₹1,499.
A flat ₹79 applies below that.

The charge is shown at checkout before you pay. Prices on the site include GST, so the amount at checkout is the amount you pay.

When it ships

Orders are packed and dispatched within 2 business days. Orders placed on a Sunday or a public holiday are processed the next business day.

You will get a tracking link by email and SMS as soon as the parcel leaves us. If you have not received one within 3 business days of ordering, write to care@comfyworks.in and we will find out where it is.

How long it takes

Once dispatched, delivery usually takes:

Metro cities — 2 to 4 business days
Other cities and towns — 4 to 7 business days
Remote and hill pincodes, and the North East — 7 to 10 business days

These are our courier partners' working estimates, not guarantees. Festivals, weather, strikes and local restrictions can add time, and we will tell you if we know your order is affected.

Serviceability

A small number of pincodes are not serviceable by our courier partners. If yours is one of them we will contact you within 2 business days and refund the order in full.

Delivery attempts and address changes

Couriers make up to three attempts. If all three fail, or if the address is incomplete and we cannot reach you, the parcel returns to us and we refund the order minus the shipping charge.

We can change a delivery address only before dispatch. Write to us as soon as you can and we will try; once a parcel is with the courier the address is fixed.

If a parcel arrives damaged

Please refuse a parcel that arrives visibly torn, opened or tampered with, and tell us the same day. If you have already accepted it, email care@comfyworks.in within 2 calendar days of delivery with photographs of the item and the packaging. Please keep both until we have reviewed your request, and do not ship anything back before we reply. See our Return, Refund & Exchange Policy.